Here is a really great look at the process that a Lego set goes through to be developed and taken to market.
http://www.youtube.com/watch?v=AL_Z3RAA6ek
With the exception of Lego Universe the content is pretty up to date.
Paul
National Geographic Lego Factory Tour
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Re: National Geographic Lego Factory Tour
I watched this on a plane some years back. It's fascinating stuff, especially there quality control standards.